Privacy Policy

Privacy Policy

We collect personal information from you, including information about your:

  • Name

  • Contact information

  • Location

  • Computer or network

  • Interactions with us

At check-in we collect personal information including:

  • medical conditions personally disclosed to us.
  • Written signature on our Risk Disclosure and Acknowledgement form

Online identifiers, including cookie IDs and IP addresses, are collected automatically via Google Analytics and Meta Pixel for website performance and marketing purposes.

Why we collect your information

We collect your personal information in order to:

  • Manage and confirm bookings for our adventure activities, and to send you essential safety and arrival information.

  • Comply with the Health and Safety at Work (Adventure Activities) Regulations 2016 by ensuring we have accurate participant records and have communicated risks effectively.

  • Analyze website performance and provide you with relevant marketing and updates about our park via social media and search engines.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like the Meta Pixel and Google Tag) to collect the “online identifiers” mentioned above.

What are cookies?
Cookies are small data files placed on your device. They help our website remember your preferences, keep our booking system (Appointedd) working correctly, and tell us how you use our site.

How we use them:

  • Essential Cookies: These are necessary for the website to function, such as allowing you to move through the booking process.
  • Performance & Analytics: We use Google Analytics to understand how visitors find and use our site so we can improve the experience.
  • Marketing & Retargeting: We use the Meta Pixel and Google Tags. These allow us to understand the effectiveness of our advertising and may be used to show you relevant advertisements for The Stix on other platforms (like Facebook or Instagram) after you have visited our site.

Managing your preferences:
You can choose to disable cookies in your browser settings; however, this may prevent you from using certain features of our website, including the online booking system. You can also opt-out of targeted advertising via the Digital Advertising Alliance

Who we share this information with

Besides our staff, we share this information with:

  • Appointedd.com in order to manage bookings.

  • Google and Meta in order to track analytics and marketing/retargeting.

Your Choices

Providing some information is optional. If you choose not to enter contact and booking information, we’ll be unable to process your booking or provide safety information for your visit.

Your Rights

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us